Refund Policy
Effective date: December 2, 2023
This Refund and Cancellation Policy applies to all software integration, CRM setup, custom business process automation, and technical support services provided by Individual Entrepreneur Kostiantyn Skliarenko, operating via the website https://skliarenko.pro (hereinafter referred to as "Contractor", "We", or "Us").
By purchasing our services or paying our invoices, you (the "Client") unconditionally agree to the terms of this Policy.
1. General Principles
1.1. Due to the custom, project-based, and intellectual nature of software integration, CRM configuration, workflow automation, and technical implementation services, the results of rendered services cannot be "returned" in physical or digital form.
1.2. All completed services and delivered works are considered final.
2. Advance Payments (Deposits) Policy
2.1. Cancellation Before Work Commences: If the Client decides to cancel a project or service before the Contractor has commenced active work, configuration, or integration, the paid advance deposit may be refunded in full, minus any non-refundable transaction fees incurred (bank/payment gateway commissions).
2.2. Non-Refundable After Project Initiation: Once project development, architecture design, CRM setup, or integration has officially commenced, the advance payment is strictly non-refundable.
2.3. The deposit serves as a guarantee for reserving specialist working time and compensates for the resources allocated to initiate the project. No recalculations based on "spent hours" or partial time tracking are performed.
3. Post-Paid Services and Completed Deliverables
3.1. The majority of our services are billed under a post-payment model (invoiced and paid after the completion of a milestone or the full project upon delivery of results to the Client).
3.2. Post-Paid Fees Are Non-Refundable. Once project deliverables have been handed over to the Client and/or deemed accepted in accordance with our Invoice-Offer terms (including acceptance via full or partial payment), the services are considered fully rendered in an adequate manner.
3.3. Any financial claims for refunds after the handover and payment of deliverables will not be accepted.
4. Recurring Support and Subscriptions
4.1. Payments made for ongoing monthly maintenance, retainer fees, or subscriptions to related IT services for the current active billing cycle are non-refundable.
4.2. The Client may cancel ongoing support for subsequent months at any time by providing advance notice to the Contractor.
5. Dispute Resolution and Chargebacks
5.1. In the event of any questions or disputes regarding the quality of technical implementation, the Client agrees to contact the Contractor directly to resolve the issue promptly.
5.2. The initiation of unjustified bank disputes (chargebacks) regarding completed and operational IT projects is treated as a breach of cooperation terms.
6. Contact Information
6.1. Contractor: Individual Entrepreneur Kostiantyn Skliarenko
6.2. Address: Georgia, Tbilisi, Isani district, Beri Gabriel Salosi avenue N150, office space N3a
6.3. Website: https://skliarenko.pro
This Refund and Cancellation Policy applies to all software integration, CRM setup, custom business process automation, and technical support services provided by Individual Entrepreneur Kostiantyn Skliarenko, operating via the website https://skliarenko.pro (hereinafter referred to as "Contractor", "We", or "Us").
By purchasing our services or paying our invoices, you (the "Client") unconditionally agree to the terms of this Policy.
1. General Principles
1.1. Due to the custom, project-based, and intellectual nature of software integration, CRM configuration, workflow automation, and technical implementation services, the results of rendered services cannot be "returned" in physical or digital form.
1.2. All completed services and delivered works are considered final.
2. Advance Payments (Deposits) Policy
2.1. Cancellation Before Work Commences: If the Client decides to cancel a project or service before the Contractor has commenced active work, configuration, or integration, the paid advance deposit may be refunded in full, minus any non-refundable transaction fees incurred (bank/payment gateway commissions).
2.2. Non-Refundable After Project Initiation: Once project development, architecture design, CRM setup, or integration has officially commenced, the advance payment is strictly non-refundable.
2.3. The deposit serves as a guarantee for reserving specialist working time and compensates for the resources allocated to initiate the project. No recalculations based on "spent hours" or partial time tracking are performed.
3. Post-Paid Services and Completed Deliverables
3.1. The majority of our services are billed under a post-payment model (invoiced and paid after the completion of a milestone or the full project upon delivery of results to the Client).
3.2. Post-Paid Fees Are Non-Refundable. Once project deliverables have been handed over to the Client and/or deemed accepted in accordance with our Invoice-Offer terms (including acceptance via full or partial payment), the services are considered fully rendered in an adequate manner.
3.3. Any financial claims for refunds after the handover and payment of deliverables will not be accepted.
4. Recurring Support and Subscriptions
4.1. Payments made for ongoing monthly maintenance, retainer fees, or subscriptions to related IT services for the current active billing cycle are non-refundable.
4.2. The Client may cancel ongoing support for subsequent months at any time by providing advance notice to the Contractor.
5. Dispute Resolution and Chargebacks
5.1. In the event of any questions or disputes regarding the quality of technical implementation, the Client agrees to contact the Contractor directly to resolve the issue promptly.
5.2. The initiation of unjustified bank disputes (chargebacks) regarding completed and operational IT projects is treated as a breach of cooperation terms.
6. Contact Information
6.1. Contractor: Individual Entrepreneur Kostiantyn Skliarenko
6.2. Address: Georgia, Tbilisi, Isani district, Beri Gabriel Salosi avenue N150, office space N3a
6.3. Website: https://skliarenko.pro